At LylesGear, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Return and Refund Policy carefully before placing an order.
1. Return Eligibility
If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and help find an appropriate solution.
For eligible returns, items should be unused and in their original condition, with any original packaging and tags where applicable.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
2. Return Window
Please contact us within 30 days of delivery if you would like to request a return or report a problem with your order.
To help us review your request, please provide your order number, a description of the issue, and clear photos when the item is damaged, defective, or incorrect.
3. Non-Returnable Items
Unless required by applicable law, the following items may not be eligible for return:
Items that have been worn, washed, or damaged after delivery by the customer.
Items returned without prior approval.
Items that cannot be resold due to their condition.
This policy does not limit any rights you may have under applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please email us at arguelleslourdes34@gmail.com.
Please include your order number, a description of the problem, and photos of the item if applicable. After reviewing your request, we will explain the available resolution, which may include a replacement or refund where appropriate.
5. Refunds
Once your return or refund request has been reviewed and approved, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider (It takes 5-10 business days)
Shipping fees, if any, may be non-refundable unless otherwise required by applicable law or the circumstances of the order.
6. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us to discuss the available options.
Exchange availability depends on product availability and the circumstances of your request.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
8. How to Request a Return or Refund
To submit a request, please email us with the following information:
Your order number.
The reason for your request.
Photos of the item, if applicable.
Email: arguelleslourdes34@gmail.com
Please wait for our response and instructions before returning any item.
9. Contact Us
If you have questions about this policy, please contact us:
LylesGear
311 Powell Mill Rd, Unit C
Spartanburg, SC 29301, United States
Email: arguelleslourdes34@gmail.com
We appreciate your business and will do our best to address your concerns fairly and promptly.
LylesGear — Your Style, Your Everyday Essential.